Pets will only be delivered into the hands of the owner or responsible adult. Our home service requires the owner or a responsible member of the family to be present for collection or delivery.
We will not collect or deliver to unattended homes under any circumstances.
Sparrows In The Treetop shall not be responsible for any loss or injury arising from any cause whatsoever. As dogs are permitted to mix, a minor injury is possible but unlikely. However, this should always be considered. We will not mix/husbandry of ‘Staffordshire Terriers’ Staffys colloquially, or any derivative breeding of staffys unless these pets are from the same family
As dogs are boarded in share accommodation during peak periods, any dog, which is deemed unsuitable to share, will be housed singularly at the pet owners expense. This is in effect during peak periods such as Christmas and Easter holidays. We would seek to inform pet owner at the earliest possible time should this need arise.
Admissions to be at Sparrows in the Treetop between 7:30am – 12:00noon strictly.
Collections from us can occur at any time between 7:30am – 3:30pm. There is no need to ring as your pet will be ready on the date that you have nominated. (Please advise if it is likely to be after 2:00pm in fairness to your pets’ welfare.)
All animals must be in by 12 midday on arrival days
Late arrivals or departures will not be accepted or released outside our operating hours as above.
Select Public Holidays between 9:00am – 11:00am only.
We do NOT open Sundays, Christmas Day or Good Friday and some select Public Holidays.
Account to be paid in full upon collection or home delivery.
A Nett 7 day account will carry a fee of 10%, each week thereafter.
*A deposit may be requested for certain periods.
**Any Deposits taken for peak periods will be forfeited upon cancellation and are not transferable.
Management reserve the right to charge full booking fee to clients that fail to cancel or attend bookings during peak periods**
All charges are subject to alteration without notice.
Management reserve the right to refuse any booking or animal on arrival without assigning a reason.
During school holiday periods, dates and services booked will be charged whether used or not. This only applies to school holidays to enable us to assist everyone.
Code of practice for the operation of boarding establishments
I hereby agree that if the need arises, my dog may be housed in shared accommodation, or exercised with another dog during its stay at Sparrows In The Tree Top.
This agreement shall be ongoing and is applicable to future bookings. I will receive and acknowledge an introduction sheet explaining the conditions my pet or pets are boarding under on my pets’ admission, and, I accept these terms and conditions as outlined on this website.